GENERAL CONDITIONS FOR THE USE AND OPERATION OF MONEDER’S ACCOUNT OF POLICYHOLDERS 

FIRST: DEFINITIONS

1.- MONEDER PLATFORM: It is a loyalty platform maintained and managed by Fidelización Moneder SLU (hereafter Moneder SLU) with CIF no.B67204396, with registered office at Plaça dels Albers, 16-17 de Manlleu (08560).

All information on the PLATFORM is collected on the website www.moneder.com. 

2 MONEDER ACCOUNT: And for personal and non-transferable use by its holder or client, who allows them to obtain, accumulate and manage currency issued by businesses or business groups that are members of the MONEDER PLATFORM.

3 Coin purse:It is a virtual currency that issues, defines and configures each business group that adheres to the MONEDER PLATFORM o the Moneder’s Platform itself, which give it a validity that can be equivalent to an amount in euros to pay for future purchases, points exchangeable for gifts or any other validity they can define. Businesses, or business groups that issue coins among the holders of the CURRENCY ACCOUNT will be solely responsible for validating it according to have defined and configured it.

Businesses or business groups will be able to configure the coin they issue with different parameters including:

● How to obtain: In percentage of the amount of the sale or part of the sale or any other mode of obtaining that can be parameterized.

● Validity: Some businesses or business groups grant validity and/or accept the currency they issue.

● Equivalence: They are equivalent to euros that can be used to pay part of a future purchase, points exchangeable for gifts or any other equivalence that can be parameterized.

● Expiration: Number of days, months or years from which the accumulated coin loses its value if the customer has not used it within the period.∙

● Transfer: The option that is transferred between holders or between holders and businesses.

Holders will be able to consult the parameters configured for each coin currency defined on the website www.moneder.com 

4. Holder identification: To receive Moneda moneder, businesses can identify the holder of a MONEDER ACCOUNT using any of the systems that the MONEDER PLATFORM allows: loyalty card linked to the MONEDER ACCOUNT, moneder.cat app, ID number, telephone number, or other systems that may be implemented in the future.

5. Business group: Entity, City Council, Association, Federation or business group that has joined, together with the businesses that make it up, to the MONEDER PLATFORM, which may define its own general conditions of use of the MONEDER ACCOUNTS, both for Holders or users and for affiliated businesses, as long as they do not conflict with the present conditions and with the objectives and functionalities of the MONEDER PLATFORM.

6. Holders: Individuals of legal age who are not limited in their ability to work and minors with prior authorization from their parents or guardians, who have a MONEDER ACCOUNT, and have read and accepted these general conditions of use and operation defined by Moneder SLU or by the contracting BUSINESS GROUP. As a general rule, registrations or accesses through the APP or the Moneder Intranet must be carried out by accepting the general conditions of use defined by Moneder SLU and paper registrations made in front of affiliated businesses or GROUP OF BUSINESSES are accepting the general conditions of use defined by the BUSINESS GROUP.

Merchants and BUSINESS GROUPS adhering to the MONEDER PLATFORM will require the accreditation of the minor's representatives. The representatives of the minors are solely responsible for the correct use of the MONEDER ACCOUNT together with the minor and must manage its use, exempting the merchants, the BUSINESS GROUP and the MONEDER PLATFORM from any responsibility arising from the possible mismanagement that the miners could do it.

SECOND: SCOPE and DURATION OF USE

The COMPTE MONEDER will remain in force indefinitely until the owner decides to cancel it through the PLATAFORMA MONEDER website (www.moneder.com).

In the event that a business or group of businesses deregisters from the CURRENCY PLATFORM, all the coins they have issued and granted exclusive validity will be withdrawn from circulation. In these cases, the holder of the COIN ACCOUNT agrees to lose without right of claim all the coins he had accumulated and which had exclusive validity in the business or business groups that were deregistered.

THIRD: OPERATIONAL

3.1. All the data provided by the customer to obtain the CURRENCY ACCOUNT will be treated with the utmost care according to the privacy policy indicated in the fourth section. In the event of a change to the holder's data, the holder must notify PLATFORMA MONEDER as the managing entity of the database and the loyalty system, by email to info@moneder.com or through your COMPTE MONEDER intranet. At all times, the shops, the GROUP OF BUSINESSES and the MONEDER PLATFORM consider the data provided by customers to be true and accurate; the non-correction of these exempts them from any responsibility.

3.2. Us: The use of the MONEDER ACCOUNT for the first time in any affiliated business implies the complete and unobjectionable acceptance of these general conditions of use and operation.

The MONEDER ACCOUNT is for personal and non-transferable use of its owner, so it identifies the user with their first and last name and other information they have provided. The owner and, in their case, also the representatives of minors, are solely responsible for the correct use of the MONEDER ACCOUNT.

In the event of loss, theft of access data to the MONEDER ACCOUNT or deterioration of the loyalty card linked to the MONEDER ACCOUNT, the customer must report this via the website www.moneder.com, by email to info@moneder.com The businesses or business groups where you have registered. Likewise, the MONEDER PLATFORM is not responsible for improper or fraudulent use of the MONEDER ACCOUNT before receiving and processing the notification of loss or theft made by its owner. The holder will keep the coin that was

accumulated at the time the notification of loss or theft is received and processed.

In the case of alleged fraudulent use of the CURRENCY ACCOUNT and/or contrary to these general conditions, the CURRENCY PLATFORM reserves the right to cancel it and automatically lose the accumulated currency by canceling or limiting the use of the same to the holder.

At any time during the validity and use of the CURRENCY ACCOUNT, affiliated businesses and business groups may request the presentation of a valid DNI or official identification document to the user as a control measure and/or validation of ownership .

3.3. Obtaining coin purse: Every time the holder of the CURRENCY ACCOUNT makes a purchase in a business and identifies himself with the available methods, he will obtain Moneder’s currency that he issues according to the method of obtaining parameterized by the business or group of businesses. Also, the holder of the COIN ACCOUNT agrees to participate in other promotions or raffles that occasionally allow him to acquire additional coin.

CURRENCY ACCOUNT holders will be able to obtain general information about their accumulated coins along with their validity, equivalence and expiry through the website www.moneder.com, inserting the username and password that will be provided to you by email.

In the event that the holder detects anomalies in the accumulation of his coins, the parser must notify the business where receiving them and gave rise to this anomaly. In all these cases, the MONEDER PLATFORM's responsibility is limited to correcting the error when the MONEDER ACCOUNT holder reliably certifies that the business has recognized and corrected the anomaly.

3.4. Moneder’s currency exchange : Depending on the parameterized equivalence of the business, business groups, or the CURRENCY PLATFORM, the currency can be used to pay part of a future purchase in any business that gives it validity according to the parameterization, it can be exchanged for gifts specified and supplied by the business, business groups or the MONEDER PLATFORM, or it can be exchanged for any other equivalent that can be parameterized.

Moneder SLU will not be held responsible if a business does not redeem the Moneder’s currency as it has parameterized to a holder of a MONEDER ACCOUNT.

3.5. If the currency allows it, the holders of the CURRENCY ACCOUNT may transfer all or part of the accumulated currency to other holders of the CURRENCY ACCOUNT or to businesses. To transfer currency, the holder of the MONEDER ACCOUNT must access the corresponding section through the website www.moneder.com, enter the amount to be transferred and the email or username of the receiving holder. Moneder SL will not be held responsible for any errors that the holder may make during this process.

3.6. The holders of the CURRENCY ACCOUNT agree to lose all or part of the gratuity euros available, if these were originally obtained or generated in an illicit manner or in a manner not provided for in this contract, even if the holder current is not the person responsible for obtaining or illicit or unplanned generation, had received them through a transfer, or their origin cannot be accurately traced.

3.7. Moneder SLU's communication with the businesses and business groups holding the

MONEDER ACCOUNT will be done by email. If the holder does not provide an email, provides an incorrect email, does not communicate email changes and/or does not respond within 30 days to important messages (the title will be headed with the word "important") that you may send Moneder SLU, MONEDER ACCOUNT holders agree lose all of the gratification euros available and the cancellation of your MONEDER ACCOUNT.

FOURTH: DATA PROTECTION

For the purposes provided for in Regulation General Data Protection, the applicant for the MONEDER ACCOUNT is informed and authorizes the personal data provided to be incorporated into the files owned by the company Fidelización Moneder SL with CIF number B67204396, with registered office at Plaça dels Albers, 16-17 de Manlleu (08560), as the entity managing the database and the CURRENCY PLATFORM.

The purpose of data processing is any activity related to the specific uses of the MONEDER ACCOUNT and the contractual relationship with its holders, including analysis, statistics and the formation of profiles as well as the performance of advertising, promotion and marketing of the MONEDER PLATFORM and its affiliated merchants and the contracting BUSINESS GROUP.

The purpose and essence of the MONEDER ACCOUNT is that it can be used in all the businesses that adhere to the loyalty system and for this reason the owner necessarily and expressly authorizes the MONEDER PLATFORM to the data contained in the application and all those that obtained in the normal development of this system, are transferred only to businesses or affiliated business groups where the CURRENCY ACCOUNT is used or where it has been registered, with the same purpose of obtaining currency, the its exchange, as well as the direct communication to the holders of the MONEDER ACCOUNT of offers, promotions and information related to the affiliated businesses and services.

All data provided by the customer or MONEDER ACCOUNT holder will be treated with the utmost care both by Moneder SLU, the BUSINESS GROUP, and by the Businesses that have access to it, according to the regulations on personal data protection and only with the objectives which provide the MONEDER PLATFORM.

At all times the businesses, affiliated business groups and the MONEDER PLATFORM consider the data provided by customers to be true and accurate; the non-correction of these exempts them from any responsibility. At any time, the holder of the MONEDER ACCOUNT can exercise their rights of access, rectification, opposition and cancellation of their personal dataThe communicate it to the MONEDER PLATFORM (via an email to info@moneder.com, accompanied by a copy of the DNI, NIE or no. of Passport used to open the CURRENCY ACCOUNT) or the BUSINESS GROUP, as entities responsible for the ownership of your data.

In the event that the holder of the MONEDER ACCOUNT wishes to object to the receipt of advertising, offers, promotions and information from a specific business or GROUP OF BUSINESSES, they may unsubscribe from the website of www.moneder.com, or directly through the automated cancellation options that will appear in the advertising blocks that the MONEDER ACCOUNT holder may receive. In the event that the data provided is from a third party, this must be informed about these conditions of use and operation, the person who provides and/or completes the application form being solely responsible.

The holder accepts the duty of diligent custody of the access keys to the MONEDER platform, the protection of their confidentiality and the duty of immediate notification in case of loss.

FIFTH: LIABILITY LIMIT

The MONEDER PLATFORM will not be responsible for the use that the holder makes of the MONEDER ACCOUNT, nor will it be responsible for any possible damages resulting from the use that may be made by the holder and/or the bearer, except for those consequences that are the direct result of a negligent or malicious operation of the CURRENCY ACCOUNT.

The MONEDER PLATFORM reserves the right to withdraw, cancel and/or demand relevant responsibilities from the customer who makes improper or fraudulent use of the MONEDER ACCOUNT or who breaches these general conditions of use and operation.

SIXTH: OTHER PROVISIONS

The present bases can be consulted at www.moneder.com 

The MONEDER PLATFORM may modify the general conditions of use and operation of the MONEDER ACCOUNT. These changes will be notified through the website or the channels that PLATFORMA MONEDER determines with one (1) month's notice, from which date they will be effective and will not generate any type of liability for PLATFORMA MONEDER. Continuity in the use of MONEDER CARDS will imply acceptance of the modifications made.

SEVENTH: INTELLECTUAL AND INDUSTRIAL PROPERTY

The MONEDER PLATFORM is maintained and managed by Moneder SLU. The rights to all the contents of the MONEDER PLATFORM (among others, texts, audio, images, video, software, design and identifying signs) as well as the structure, presentation or format of the cards and complementary documentation are owned by Moneder SLU and are subject to the regulations on Intellectual and/or Industrial Property. These rights include, by way of example, those of fixation, reproduction, public communication, making available to the public and transformation. In no case does access to the MONEDER PLATFORM imply assignment, transmission, or any type of waiver of Intellectual and/or Industrial Property rights.

EIGHTH: JURISDICTION

For the resolution of disputes that arise in relation to this contract and the use of the MONEDER ACCOUNT, the parties will expressly submit to the Courts and Tribunals of Vic.

USE:

Moneder SLU states that not all users or holders of a MONEDER ACCOUNT have accepted these GENERAL CONDITIONS OF USE AND OPERATION OF THE MONEDER ACCOUNT FOR HOLDERS. Indeed, many users or holders of the MONEDER PLATFORM they have only accepted the GENERAL CONDITIONS OF USE AND OPERATION defined by the contracting BUSINESS GROUP of the MONEDER PLATFORM, which will generally be similar to these GENERAL CONDITIONS OF USE AND OPERATION. In any case, in the latter case, the responsibility for Ownership of the data of the users or owners will fall on the contracting BUSINESS GROUP, acting MONEDER SLU solely as a service provider of the BUSINESS GROUP.

If a user or owner has doubts about the entity that is responsible for the ownership of their data, they can request it by sending an email to info@moneder.com, accompanied by a copy of the DNI, NIE or no. of Passport used to open the MONEDER ACCOUNT.